Collaboration: Speed and Transparency Win Customer Loyalty
Great fulfillment teams already know that speed and transparency win customer loyalty. Our new Share Link capability makes both effortless — letting you pass a single, secure URL to anyone who needs clarity on an order, a process issue, or a training moment.
What exactly is Share Link?
Share Link turns any Rabot recording or dashboard view into a time-boxed URL. With one click you can:
- Send internally to supervisors, engineers, or CI teams who already have platform access.
- Generate a public link for brands, auditors, or vendors who aren’t on Rabot yet — complete with an optional expiration date for peace of mind.
Why teams love it
| Challenge | Old Way | With Share Link |
|---|---|---|
| Order disputes | Pull WMS logs, email screenshots, wait for replies | Drop a link that shows full-resolution video + item list; resolve in minutes |
| Process coaching | Supervisor walks the floor with clipboards | Send a clip to the team Slack and annotate comments right in Rabot |
| Cross-site alignment | Hunt through drives for “the right version” of SOP video | One source of truth — every stakeholder sees the exact same recording |
These micro-wins add up. Early adopters report 95% faster claim investigations and a noticeable bump in merchant NPS after rolling out Share Link across their networks.
How it works
- Open any recording in the Rabot Portal.
- Click “Share” > “Copy Link.”
- Choose Internal (authenticated users only) or External (public).
- Set an optional expiry date.
- Hit Copy and paste it into email, Slack, Teams — wherever your partners live.
Links respect your existing role permissions; external viewers see only the asset you shared, nothing more.
Real-world workflows powered by Share Link
- 3PL > Brand transparency — “We embed Share Links right in our daily shipment report. Brands click once and see unboxing-quality video for any order they care about.”
- Carrier chargeback disputes — Finance teams attach Share Links as irrefutable proof when contesting oversize fees or damage claims — often recovering costs within hours.
- Continuous improvement sprints — CI engineers review a playlist of flagged clips from the night shift, leave comments, and push the same links to team leads for morning stand-up.
Tips to get the most out of Share Link
- Bundle with Comments. Add context inside Rabot before you share — questions, kudos, or action items travel with the video.
- Automate alerts. Use Slack/Teams integrations so a Share Link fires automatically whenever Rabot detects a packing anomaly.
- Include it in your SOPs. For complex pack-outs or returns workflows, paste a reference link directly into digital work instructions so new hires can watch best-practice footage on demand.
Ready to try it?
Share Link is live for all Starter, Pro, and Enterprise plans. Log in, pick a recording, and send your first link — it takes less than 30 seconds.
Need a walkthrough or want to see Share Link in action on your floor? Book a demo with our team and discover how transparent video collaboration turns “What happened?” into “Problem solved.”
Build trust. Champion best practices. Foster accountability across your warehouses — with Rabot.
Try it now — Book a demo to see this feature in action.
