Case Study
5X ROI in 2 months.
Brilliant Fulfillment | 3PL | Brand-focused
Case Study
Brilliant Fulfillment
5X ROI in 2 months. New hire ramp-up from 13 days to 2.
ROI
Payback period
Fraudulent claims recovered
New hire ramp-up
Peak season was profitable. Until the claims came in.
Brilliant Fulfillment is a brand-focused 3PL that prides itself on quality. But during peak season, two problems ate into margins faster than volume could build them:
Fraudulent claims.
Customers would receive their orders and file claims saying items were missing or wrong. Without visual evidence of what was actually packed, Brilliant had no way to fight back. They paid out claims they knew were fraudulent, because they could not prove otherwise.
Slow onboarding.
Peak season means temporary workers. Brilliant's onboarding process took 13 days before a new hire could work independently, 13 days of shadowing, training, and supervised packing. At peak volumes, that timeline was a bottleneck. By the time temps were fully trained, the surge was nearly over.
Both problems shared the same root cause: there was no record of what physically happened at each station and no way to guide operators through the right process in real time.
Every claim answered with evidence. Every new hire productive in 2 days.
Rabot solved both problems, from the same platform, with the same deployment.
Dispute recovery.
Every order packed at Brilliant now has a visual record linked to the order number. When a customer files a fraudulent claim, Brilliant pulls up the order, reviews the evidence, and responds with proof of exactly what was packed. During peak season, they recovered 100% of fraudulent claims, money that would have been lost the year before.
Faster onboarding.
Brilliant deployed digital work instructions that guide operators through each order's requirements step by step, directly at the station. New hires no longer needed weeks of shadowing to learn every client's packaging rules. The instructions were right in front of them. Ramp-up time dropped from 13 days to 2.
The combined impact: recovered revenue from disputes plus reduced training costs and faster productivity from new hires, delivered 5X return on investment within the first two months.
The numbers.
ROI
First 2 months
Payback period
Dispute recovery + QA savings
Fraudulent claims recovered
During peak season
New hire ramp-up
With digital work instructions
5X ROI is customer-reported over the first two months of deployment, calculated against total Rabot cost including hardware and subscription.
100% fraudulent claim recovery measured during peak season, every fraudulent claim filed was successfully disputed using order-linked visual evidence.
Ramp-up reduction from 13 days to 2 days is a single-customer observation. Digital work instructions (Rabot Pulse) were the primary driver.
"Rabot paid for itself before the first invoice was due, through dispute recovery alone. The performance gains from faster onboarding were a bonus we didn't expect."
Brilliant Fulfillment leadership
Proof. Performance.
Proof
100% of fraudulent claims recovered during peak season. Every order has visual evidence that turns disputes from costly investigations into instant resolutions.
Performance
New hire ramp-up cut from 13 days to 2 with digital work instructions. Temporary workers become productive almost immediately. Critical when peak season volumes depend on fast scaling.
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