Case Study

90% of dispute liability eliminated. It took 15 days.

Manifest.eco | 3PL | Growing operation

Proof

Case Study

Manifest.eco

90% of dispute liability eliminated in 15 days.

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Order-liability cost reduction

Labor cost per order (YoY)

Order volume

The situation

Disputes consumed margin. There was no way to prove what was packed.

Manifest.eco is a growing 3PL. As order volume increased, so did customer disputes, and every single one became a margin problem.

The pattern was always the same. A customer claimed an order was wrong. The team pulled up the WMS. "Packed." They checked the scan logs. "Verified." But there was no visual record. No photo. No video. No physical evidence of what actually went into the box.

Every dispute required a manual investigation, cross-referencing systems, interviewing operators, reconstructing a timeline from memory. Most investigations ended the same way: inconclusive. And inconclusive meant writing a check.

The cost wasn't just the payouts. It was the hours spent investigating. The client trust eroded with every unresolved claim. The team pulled off the floor to chase disputes instead of fulfilling orders. It was a compounding problem, and it scaled with volume.

What changed

Every order got a visual record. Disputes became instant resolutions.

Rabot cameras were installed at Manifest.eco's pack stations. From that point forward, every order had an order-linked video, a searchable, visual record of exactly what went into the box.

When a customer disputed an order, the process changed completely. Instead of hours of investigation across disconnected systems, someone typed the order ID into Rabot Portal. The video played. What was packed, what went in the box, the items, the inserts, the sequence, all visible in seconds.

Some disputes were legitimate. Those were resolved immediately with clear evidence of what went wrong. But many disputes weren't legitimate, and now there was proof. The video record made unfounded claims indefensible.

The financial impact was immediate. In the first 15 days, order-liability costs dropped 90%. Not because fewer mistakes were made on day one, but because every mistake could now be verified, and every false claim could now be refused with evidence.

The results

The numbers, starting from day one.

Order-liability cost reduction

In 15 days

Labor cost per order (YoY)

Lower year over year

Order volume

Doubled while cutting costs

Order-liability reduction measured by comparing dispute payouts in 15-day windows before and after Rabot deployment. The 90% liability reduction is directly attributable to the availability of order-linked video evidence for dispute resolution.

The 36% labor cost reduction and volume doubling reflect operational improvements across the business. Rabot contributed to these outcomes alongside other operational changes.

"Disputes went from costly investigations to instant resolutions."

Manifest.eco team

What this story proves

Proof.

Proof

The warehouse's memory.

Before Rabot, Manifest.eco had no way to prove what was packed. Every dispute was a manual investigation that usually ended with a payout. After Rabot, every order had a searchable visual record. Disputes that took hours resolved in seconds. Liability costs dropped 90% in 15 days.