Case Study
600% returns business growth in 6 months.
ShipCube | 3PL | Returns specialist
Returns business growth
Return-to-stock rate
Returns are where trust goes to die.
ShipCube specializes in returns processing, the part of fulfillment most 3PLs treat as an afterthought and most brands dread. The challenge is not logistics. It is trust.
When a customer returns a product, the brand needs to know: What condition is it actually in? Is it complete? Is it resellable? Is this a legitimate return or a fraud attempt? Without answers to those questions, brands either write off inventory they could restock or restock inventory they should reject.
Before Rabot, ShipCube had no scalable way to document the actual condition of every return. They could inspect items, but they could not prove what they found. Scaling the returns business meant convincing new clients to trust ShipCube's judgment on thousands of returned items per week. That is a hard sell when you are asking brands to take your word for it.
The problem was not operational. ShipCube knew how to process returns. The problem was evidence. Without it, every new client conversation hit the same wall: "How do I know what you're telling me is accurate?"
Every return documented. Every prospect convinced.
Rabot gave ShipCube two capabilities that transformed their returns operation from a service into a growth engine:
Visual documentation of every return.
Each returned item is now recorded as it is received and inspected. The video captures the item's actual condition: packaging state, completeness, damage, wear, and links it to the return record. Brands can see exactly what came back, remotely, without visiting the warehouse. No ambiguity. No trust-on-faith.
A sales tool that closes itself.
When ShipCube meets with a prospective client, they do not walk through a slide deck about their process. They open Rabot and show real returns being processed, the video, the condition documentation, the return-to-stock decisions backed by visual evidence. Prospects see exactly what their experience will look like. The conversation shifts from "trust us" to "where do I sign."
The return-to-stock rate hit 99%, because every restocking decision is backed by documented evidence of the item's condition. Brands trust the data because they can see it themselves.
Within six months, ShipCube's returns business grew 600%.
The numbers.
Returns business growth
In 6 months
Return-to-stock rate
Evidence-backed restocking
600% returns business growth measured over six months. Multiple factors contributed to this growth, including ShipCube's operational expertise and market positioning. Rabot served as the primary sales enablement tool.
99% return-to-stock rate reflects the percentage of returned items successfully restocked based on documented condition evidence.
"Getting new customers to process returns with us via Rabot is easy. I show my prospect the platform and video, and they ask me where to sign."
Hooner Baweja
CEO, ShipCube
Proof. Performance.
Proof
Every return has a visual record of its actual condition. Brands see what came back without visiting the warehouse. Restocking decisions are backed by evidence, not judgment calls.
Performance
99% return-to-stock rate driven by documented, evidence-based decisions. Returns processing scaled 600% without proportional headcount growth, because the platform handles the documentation that used to require manual inspection reports.
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