Stop spending three hours investigating something that should take three minutes.
A client calls about a disputed order. You type the order ID. The video plays. You see exactly what went in the box. Case closed.
See It in Action12
dispute tickets in your inbox
2-3 hrs
per investigation
15 hrs
per week on dispute work
This is your Tuesday. Every Tuesday.
Your inbox: 12 dispute tickets from 3 different brand clients. Each one requires investigation.
You pull up the WMS. It says "packed." You check scan logs, "verified." You call the warehouse floor. Nobody remembers. You email the shift manager. They're off today.
You spend 2-3 hours per investigation. You scrub CCTV footage that may or may not cover the right station. You cross-reference timestamps. You build a case from incomplete data.
Most investigations end with a payout, not because your team got it wrong, but because you can't prove they got it right.
15 hrs
per week on investigations
At 5 disputes per week and 3 hours each, that's 15 hours you could spend building client relationships, onboarding new accounts, or doing the work you were actually hired to do.
~2 full days
of your week, lost to disputes.
Under 3 minutes. Every time.
Here's how disputes get resolved with Rabot.
Client emails
"Order #47291 was wrong."
Open Rabot Portal
Type the order ID.
Video plays
See every item, insert, and label that went in the box.
Send the link
Share the video directly with your client.
Case closed
No calls. No CCTV. No write-offs.
No calls to the warehouse. No scrubbing CCTV. No cross-referencing timestamps.
You type an order ID. You see what actually happened. You move on.
CS teams are getting hours back every week.
Highline Commerce
Hours to 5 min
95% reduction in investigation time
Their CS team stopped dreading Monday mornings.
"With Rabot, we're able to monitor every order being packed and enable us to easily swap packers to handle any client order."
— Richard Hurley, CEO
Manifest.eco
90%
Dispute liability eliminated in 15 days
The disputes didn't just get faster to resolve. Most of them stopped happening entirely.
Brilliant Fulfillment
100%
Fraudulent claims recovered during peak
Every order had video. Every claim got resolved with evidence. Their CS team stopped writing checks and started sending links.
Give your clients proof without calling the warehouse.
The fastest way to resolve a dispute is to prevent it from becoming one. With Rabot's Client Portal, your brand clients log in and see their fulfillment reality themselves: order video search, SOP compliance metrics, quality data.
They don't need to email you. They don't need to open a ticket. They type an order ID and see what actually happened. When clients can verify quality themselves, they stop filing disputes. Trust replaces investigation.
Highline Commerce built their client relationships on this transparency. Their growth is referral-driven. Brand clients who can see the quality of every order don't just stay, they recommend Highline to other brands.
Before: Dispute Resolution
After: Client Self-Service
"I show my prospect the platform and video, and they ask me where to sign."
— Hooner Baweja, CEO, ShipCube
The Question
"We don't have that many disputes. Is it worth it?"
How much time does your team spend on the disputes you do have? And how many claims do you pay, not because your team made a mistake, but because you can't prove they didn't?
Even 5 disputes per week at 3 hours each = 15 hours of investigation time eliminated. That's almost two full working days returned to your team every week. Time that goes back into client relationships, onboarding, and retention, the work that actually grows revenue.
And the claims you're paying out today because you lack evidence? Brilliant recovered 100% of fraudulent claims during their highest-volume season. Every order had video. Every claim had proof. The write-offs stopped. The question isn't whether you have enough disputes to justify Rabot. The question is: how much are the disputes you have actually costing you: in time, in payouts, and in client trust you'll never get back?
See how disputes get resolved in seconds.
Book a demo and we'll show you what actually happened on a real order: from order ID to video to resolution. See your first week of station data. Install in one day. No WMS changes required.