Disputes resolved in seconds. Not hours. Not checks.
Every disputed order has an answer. Every answer is on video. Every video is searchable by order ID.
Book a DemoEight steps vs. five. Hours vs. seconds.
Without Rabot
3+ hoursClient emails complaint
0 min"47 orders from last week are wrong." The clock starts.
You open the WMS
5 minEvery order shows "Packed." The system says the work was done.
You check scan records
15 minEvery item was scanned. "Verified." But a barcode scan doesn't prove what physically went in the box.
You call the floor
45 minYou ask a supervisor. They weren't on shift that day. You find the operator. They don't remember.
You pull CCTV
1.5 hrsThe overhead camera shows a person at a station. You can't see what went in the box. You can't match it to an order ID.
You cross-reference systems
2.5 hrsYou try to reconstruct the order from pick lists, inventory adjustments, and WMS timestamps. Nothing is conclusive.
You write a check
3+ hrsNo proof means no defense. You pay the $14,000 chargeback. Your team spent half a day and resolved nothing.
You hope they don't leave
OngoingThe dispute is "resolved", but your client's trust is eroded. They've already started talking to other 3PLs.
3+ hours of investigation. $14,000 in payouts. Client trust: declining.
With Rabot
< 3 minutesClient emails complaint
0 min"47 orders from last week are wrong." Same email. Same complaint.
You search the order ID in Rabot Portal
30 secType the order number. The full visual record appears: every item, every insert, the packaging, the sequence.
The video plays
1 minYou see exactly what went into the box. The items. The inserts. The packaging. Everything your WMS can't show you.
You send the client the video link
2 minOne click. The client watches the same evidence. Legitimate issue? Fix it. False claim? The video speaks for itself.
Case closed
< 3 minNo investigation. No guesswork. No check. The evidence existed from the moment the order was packed.
Under 3 minutes. $0 in unjustified payouts. Client trust: reinforced.
What changes when you record what actually happened.
Highline Commerce
Investigation time
Before
Hours per dispute
With Rabot
5 minutes per dispute
95% reduction
Manifest.eco
Dispute liability
Before
$75K/month in payouts
With Rabot
$7.5K/month
90% eliminated in 15 days
Brilliant Fulfillment
Fraudulent claims
Before
Losses absorbed
With Rabot
100% recovered
Full recovery during peak season
All customers
Evidence available
Before
None, WMS logs only
With Rabot
Every order, every station, searchable in seconds
Complete visual record
Real warehouses. Real disputes. Real resolutions.
Manifest.eco
of dispute liability eliminated in 15 days
Customer disputes were consuming margin. Every dispute was a manual investigation with no physical evidence. Most ended with a payout. After deploying Rabot, every order had a visual record. Dispute costs dropped 90% in the first 15 days, while order volume doubled and labor costs fell 36% year-over-year.
Read the full case studyHighline Commerce
reduction in investigation time
Highline Commerce built 85+ digital SOPs through Rabot, giving every operator step-by-step guidance for every client's orders. When disputes arose, the combination of visual evidence and standardized processes cut investigation time from hours to under 5 minutes.
Read the full case studyBrilliant Fulfillment
of fraudulent claims recovered during peak season
Peak season meant surging return fraud. Without visual evidence, Brilliant absorbed the losses. With Rabot, every order had video proof. Fraudulent claims became indefensible. Brilliant recovered 100% of fraudulent claims during their highest-volume period, and saw 5X ROI in 2 months.
Read the full case study"Before Rabot, every dispute was a guessing game. Now we pull up the video, send it to the client, and it's resolved in minutes. We've eliminated 90% of our dispute liability."
Manifest.eco
Rabot Customer
See your first week of station data.
Install in one day. No WMS changes required. Every order gets a visual record from day one.